By placing an order through our Website, you enter into an agreement with Door delivery with respect to the processing of that order and forwarding it to the Participating Restaurant. If you are paying online, Door delivery is also responsible for any returns or refunds. However, the Restaurant remains responsible for the preparation, quality and delivery of your order. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.
In case you chose to pay with a debit or credit card you warrant that you are the legal holder of the card and the funds backing it. You should also warrant that you have sufficient funds to make the payment.
Any Goods and Services or Food Delivery which you might buy from this Website are intended for your use only. Resale of any of such Goods and Services or Food Delivery or acting as an agent for a third party is forbidden under this agreement. Only when acting as a principal you should contract the Services.
Please note that some of our Goods may not be suitable for certain age ranges. Please make it sure, by carefully reading product descriptions, that the product or products you order suits the recipients age.
When ordering from this Website you may be required to provide an e-mail address. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.
Any order that you place in our website or related platforms is subject to availability, delivery capacity and acceptance both by us and the Partner restaurant. Once you place an order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically and will just give you confirmation of your order details so that you can check that all details are correct. The fact that you receive an automatic confirmation does not necessarily mean that either we or the Partner restaurant will be able to fill your order. Once we have sent the confirmation email we will check availability and delivery capacity.
In the case that Goods offered by Door delivery were ordered, Door delivery will confirm availability together with or separately from the partner restaurant.
If the Food Delivery and/or Goods are not available or if there is no delivery capacity, we will also let you know by text message (SMS) or phone call.
SECTION 2 :DELIVERY OF GOODS
Periods- delivery periods should be taken into account during the time of ordering as
approximate only hence they must vary .Therefore goods would be sent to the delivery
address as stated when placing the order.
Untimely delivery-If the delivery is done by the partner restaurant Door delivery
cannot be held responsible for any untimely delivery ,in other terms it would be the Partner
In case the delivery is done by Door delivery or any third party delivery partner assigned
by the Door delivery,effort will be made to our best so as to deliver in a timely manner
but still take no responsibility for late delivery.
Courier- in any of the two cases above, all orders will be always delivered by a reputable
courier therefore if the goods is not delivered within the estimated delivery time qouted
by us ,please contact the partner restaurant first or contact us either via phone or email
and we will try to ensure that you receive your order as quickly as possible.
In case the delivery is late,the delivery charge will neither be voided nor refunded by the
All risks in the goods and the food delivery shall pass to you upon delivery.
If you fail to accept delivery of Door delivery and or goods at the time they are ready for
delivery or maybe we are unable to deliver at the nominated time due to your failure to
provide appropriate authorizations ,then such goods shall be deemed to have been
delivered to you and all risk and responsibility in relation to such goods shall pass to
you.Any storage ,insurance and other costs which we incur as a result of the inability to
deliver shall be your responsibility .
One must ensure that at the time of the delivery of food or goods ,adequate
arrangements ,including access where necessary,are in place for the safe delivery of
such goods ,we cannot be held liable for any damage,cost or expense incurred to such
goods or premises where this arise as a result of a failure to provide adequate access of
Objectives of the participating restaurant is as follows; to deliver the product to you at
the place of delivery requested by you in your order;to deliver within the time confirmed
by the restaurant;
Partner restaurants and we shall not be liable to you for any
losses,liabilities,costs,damages,charges or expenses arising out of late delivery;
Please note that it might not be possible for partner restaurants to deliver to some
locations. If this is the case,our partner or us shall inform you using the contact details you provided to us when making the order and arrange for cancelation of the order or delivery to an altenative adress.
SECTION 3 :PAYMENT METHOD
All prices listed on the Website for Goods and Services by door delivery reflect the price at the time of listing. We give great care to keep them up to date. In the case the price listed is not current, we will contact you to inform you about the price difference and you can choose to opt-out of the order
All prices for delivery by door delivery or a third party provider assigned by door delivery listed on the Website are correct at the time of publication, however, we reserve the right to alter these in the future
The total price for Food Delivery, Goods or Services ordered, including delivery charges and other charges, will be displayed on the Website when you place your order. Full payment must be made for all Goods despatched and Services provided. Payment has to be made in cash/mpesa or, if available on the website, by online payment, e.g. credit or debit card.
All prices listed on the Website are correct at the time of publication; however, we reserve the right to alter these in the future. Prices are inclusive of the relevant sales tax and delivery charges. We also reserve the right to alter the Goods or Services available for sale on the Website and to stop listing restaurants, goods or services.
SECTION 4: INFORMATION
Where we have requested information from you to provide Food Delivery, Goods or Services you agree to provide us with accurate and complete information.
You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.